IC Realtime - Troubleshooting - Dome Cameras at Night: Addressing IR Illuminator Issues

This comprehensive guide outlines common issues encountered with dome cameras during nighttime operation when infrared (IR) illuminators are active. It provides detailed explanations of phenomena and corrective actions to ensure optimal performance

Note: Each camera model and environment is unique, so these guidelines may vary depending on the camera’s design and installation conditions.

Key Factor: Camera Position and Angle

The camera's angle and positioning significantly influence its performance. Angles exceeding 45° or improper placement can lead to problems such as:

  1. IR Blowback
  2. IR Reflection
  3. Glare and Other Abnormalities

Issues like these are particularly common in vandal-resistant and outdoor dome cameras.


1. IR Blowback

What is it?
IR blowback happens when IR light reflects back into the dome housing, causing hazy, washed-out, or distorted images.

Common Causes and Examples:

  • Extreme camera tilt: Tilting the camera too steeply increases IR light reflection.
  • Reflective surroundings: Nearby objects like walls or overhangs can reflect IR light back into the housing.
  • Dirty dome cover: Accumulated grime scatters IR light, causing blowback.

Corrective Actions:

  • Adjust the camera angle: Avoid extreme tilts; keep the camera pointed straight outward or at a slight downward angle.
  • Relocate the camera: Move the camera to a less reflective environment if possible.
  • Clean the dome cover: Use a soft cloth and a gentle cleaning solution to maintain the dome’s clarity.

2. IR Reflection

What is it?
IR reflection occurs when IR light reflects off the inside of the dome or surrounding objects, creating visible artifacts like light rings or spots in the image.

Common Causes and Examples:

  • Lens reflection: IR light emitted from the lens reflects off the dome’s interior.
  • Nearby bright surfaces: Items like walls, gutters, or eaves bounce IR light into the camera.
  • Improper IR illuminator alignment: Misaligned IR LEDs can cause uneven illumination.

Corrective Actions:

  • Change the camera angle or location: Position the camera to avoid bright surfaces or eaves.
  • Adjust IR settings: Reduce IR intensity or adjust maximum exposure time in the camera settings.
  • Ensure proper IR alignment: Check that the IR illuminators align with the lens and do not overlap the housing.
  • IR Ring: Adjusting the camera the angle of the camera so the IR ring around the lens is not interrupted. Below is an example of a camera that has its IR ring behind its base.
  • Equipped on every dome camera is a rubber gasket around the lens of the camera. If this lens is missing, damaged, or in this case dirty, it can also lead to these issues. When troubleshooting these cameras. Verify the gromet is installed and cleared of any dust and debris.


3. Glare and Other Abnormalities

What is it?
Glare, fog-like images, or other anomalies may occur due to improper placement, environmental factors, or reflective objects near the camera.

Additional Examples and Solutions:

  1. Glare from Light Sources:

    • Phenomenon: Glare occurs in black-and-white/IR mode due to nearby light sources, such as streetlights or ceiling lamps.
    • Solution: Change the installation angle or location to block direct light from hitting the lens. Consider using a light shield.
  2. Reflection from Walls or Objects:

    • Phenomenon: IR light reflects off nearby walls or other reflective surfaces, leading to image distortion.
    • Solution: Install the camera away from reflective surfaces or adjust the IR intensity and exposure time to reduce glare.
  3. Spider Webs and Debris:

    • Phenomenon: IR light reflects off spider webs or debris, causing bright spots or shadows in the image.
    • Solution: Regularly inspect and clean the camera housing to remove obstructions like webs.
  4. Rain Gutters or Vinyl Straps:

    • Phenomenon: Objects like vinyl straps on nearby gutters reflect IR light, distorting the image.
    • Solution: Reposition the camera or remove the obstructing objects.
  5. Fog-Like Images:

    • Phenomenon: A spray or condensation on the dome creates a fog-like appearance.
    • Solution: Relocate the camera to a less humid environment or use a housing with a wiper. Clean the dome frequently.

Special Cases and Product Considerations

1. 360-Degree Cameras

  • Issue: IR glare can appear in images if the camera is installed too close to walls or ceilings.
  • Solution: Maintain a minimum distance of 3 meters (approximately 10 feet) between the camera and any nearby walls or ceilings.

2. Bright Reflective Objects in Low Light:

  • Issue: Reflective objects like roadside plates or bright surfaces can amplify glare in very dark conditions.
  • Solution: Reduce IR intensity, adjust maximum exposure settings, or avoid capturing such objects in the field of view.

3. Environmental Factors:

  • IR Light Dispersion: IR light spreads widely (up to 180°) from its source, potentially illuminating unintended areas.
  • Solution: Inspect the surrounding environment for reflective objects within the camera’s IR range, and reposition or shield the camera as needed.

Maintenance and Preventative Measures

  1. Regular Inspections: Periodically inspect and clean the dome and housing to remove dust, grime, and spider webs.
  2. Environmental Adjustments: Use matte-finished objects or IR-optimized housing to reduce reflections.
  3. Fine-Tune Camera Settings: Experiment with exposure times, IR intensity, and sensitivity settings to optimize the camera for its specific environment.
  4. Professional Consultation: For persistent issues, consider consulting the manufacturer or an experienced installer for advanced troubleshooting.

By understanding and addressing these common issues, you can significantly improve the performance of dome cameras in nighttime conditions. Proper installation, regular maintenance, and careful adjustment of settings are key to achieving clear, reliable images.