Troubleshooting
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      IC Realtime - P2P Offline - Troubleshooting

      The article offers troubleshooting tips for fixing P2P connection issues on IC Realtime DVR, XVR and NVR's. The principle of this can also be applied to standalone IP cameras

      When setting up the P2P feature on IC Realtime recorders (NVR or DVR), you may encounter instances where the P2P connection appears offline or fails to connect. Ensuring a stable connection for remote viewing through the IC Realtime app requires troubleshooting steps to address these issues effectively. Below are some recommendations and tips to resolve the "P2P offline issue":

      P2P Troubleshooting on IC Realtime DVR/NVR: 

      1. Verify Cable Connections: Ensure that the cabling from the NVR/DVR to the router is securely connected without any damaged or loose cables.

      2. Stable Internet Connection: Confirm that you have a stable and reliable internet service to support the P2P connection.

      3. Enable P2P Function: Check if the P2P function is enabled on the device. Navigate to Main Menu > Settings > Network > P2P, and ensure it is enabled.

      4. Toggle P2P Setting: Untick and tick the P2P setting again, then save the changes. Wait for 1-3 minutes to see if the P2P connection becomes online.

      5. DHCP Mode: Set the IP address of the recorder to DHCP mode. Navigate to Main Menu > Setup > Network > TCP/IP, and enable DHCP. Ensure Preferred DNS is set to 8.8.8.8 and Alternate DNS to 8.8.4.4. Save the settings.


                                                                    GUI 3.0 - Enable DHCP


                                                              GUI 4.0 - Enable DHCP

      6. Verify App Credentials: Double-check the username and password entered in the IC Realtime app to ensure they are correct. Refer to the appropriate documentation for guidance on setting up the app for remote viewing.

      7. Reboot the Device: Reboot the NVR/DVR and check the P2P connection status again.

      8. Firmware Update: If the issue persists, consider updating the firmware on the recorder to the latest version. Obtain the latest firmware from IC Realtime Firmware Spreadsheet.

      By following these troubleshooting steps, you can address P2P connection issues and ensure seamless remote viewing of IC Realtime cameras through the DMSS app