IC Realtime - Log Error Codes

Error Codes are typically found under abnormal events that occur in the log. The error code will be displayed when you select the log event. This error code will be displayed after "Reboot Symbol".

• 0x00: The DVR has rebooted normally, probably due to a maintenance routine or it was just a user reboot for any other reason.
  Troubleshooting: Go to Settings > System> Auto Maintain to check if there are some scheduled reboot. Some devices come with a default configuration to reboot once a week just to keep it "fresh". Just make sure you verify if that's the case.

• 0x01: Abnormal reboot due to some issue with power loss, system crash, or another type of problem that is not related to the normal operation.
  Troubleshooting: Check the outlet, adapter, UPS and everything else that could affect the power supply to the unit. Make sure the correct voltage is being used and that the unit is using the last firmware available.

• 0x02: The Log is stuck.
  Troubleshooting: Just clear DVR's log. Go to the log menu and click clear.

• 0x03: This error code is related to issues with the speed of the hard drive, which means the DVR can't read and write into the disc as fast as it used to do.
  Troubleshooting: Make sure you are using a recommended hard drive for CCTV and look at its status. Open Settings > Storage > HDD Manage and check for errors. Usually, it's a good idea to replace the Hard Drive to fix the problem.

• 0x04: Abnormal recording, some channels are not recording due to video loss. Indicates over 3 minutes with no stream on the recording channel.
  Troubleshooting: Make sure all the cameras are powered up and working properly. Also, check the camera cables and connectors.
  
  
• 0x05: Bad track, The hard drive has a bad track which compromises the read/write capability of the DVR.
  Troubleshooting: Usually the best approach is to replace the hard drive. Just to make sure what the problem is, go to Settings > Storage> HDD Manager to check the status of the HDD. It the status doesn't indicate "normal", definitely, the hard drive has bad tracks and needs to be replaced.
  
  
• 0x06: Video decoding abnormal.
  Troubleshooting: Make sure that the video output on the recorder is not being overworked for what it can handle. Make sure firmware is up to date.
  
  
• 0x06a: Video storage abnormal.
  Troubleshooting: This could be an issue with the HDDs. Recommend testing them under Storage->HDD Detect on the local monitor. Make sure firmware is up to date.
  
  
• 0x06F: Restart caused by illegal access to memory. Security feature reboot for backend failed access.
  Troubleshooting: See what devices are logging into the recorder and or change information to eliminate the device gaining access.
  
  
• 0x011: a hard drive hot swapping issue/Disk Problem.
  Troubleshooting: Turn the system off and replug in the HDD or change out the hard drive.