Many older IC Realtime products can only work on the legacy IE browser, find out how to manage the web plugin for this old browser
Configuring Internet Explorer
Step 1: For users on Windows 10, it is important to make sure that Internet Explorer is being used and not Microsoft Edge. Internet explorer is the blue E with a gold halo around it.
Step 2: In Internet Explorer, select the Settings icon and Internet Options. This is the Gear wheel in the top right corner.
Step 3: Inside Internet Options, select the security tab, click on the green check that says trusted sites and click on the sites button. Inside sites add the full address for the recorder or IP camera to include the http:// before the ddns or ip address. Make sure the small check box labeled Require server verification (https:)... is not checked then close the pop-up and select Custom Level on the previous page.
Step 4: Inside the security settings pop-up scroll down until you see ActiveX controls and plug-ins. Disable ActiveX filtering, set Download signed ActiveX controls to prompt and set Download unsigned ActiveX controls to prompt. Click OK to close the pop-up. Make sure to click apply and OK on the Internet options pop-up.
Step 5: Type the full address for your IP camera or recorder e.g (http://192.168.1.108 or http://mydvr.icddns.com) in the address bar at the top of the browser. When prompted, install the plug-ins in order that they appear.
Deleting Web Plugins
If you use multiple systems and require different plugins to be installed, you will need to delete your plugins eventually. This will allow for a fresh install and better performance when using the web interface. To avoid permission issues when deleting the plugins, make sure Internet Explorer is closed with no open tabs or windows.
Web plugins are located in the (C:) drive under program files and program files(x86) on 64 bit systems. Open My Computer or This PC and double click on the (C:) drive. First navigate to C:\Program Files and look for webrec or Webplugin.exe. If either folder is located here, delete it. Look for the same two folders in C:\Program Files (x86) and delete either of them if located there.
Once the plugin are deleted, make sure that steps 1 - 4 are complete, then reinstall the plugins or install them for the first time.